Shipping

We ship orders worldwide. Orders are dispatched from four locations:

• Almaty, Kazakhstan
• Bad Iburg, Germany
• Vilnius, Lithuania
• Bear, USA

We select the dispatch location for your order based on where the required item is available and where it needs to be shipped.

Processing your order

Orders placed on a working day are packed and handed to the carrier within one to three business days. Parts we hold in stock move fastest. If something in your order has to come from the manufacturer first, we write to you the same day and give you a realistic date instead of letting the order sit quietly in the queue.

Bulky and fragile items such as intercoolers, manifolds and body panels are crated separately. That adds a day to packing, and it is the reason those parts arrive in one piece.

Shipping cost

Shipping costs are calculated manually and provided after your order has been placed. The cost depends on the weight and dimensions of the parcel, the dispatch location and the destination. Carriers charge large light parts by volumetric weight, which is why a plastic intake pipe can cost more to send than a small heavy bracket.

Tracking

Every order has a tracking number. You receive it as soon as your order leaves our warehouse, by email and in your account under the “Orders” section.

You can track your shipment on the carrier’s website:

• dhl.com/tracking
• ups.com/track
• fedex.com/tracking

International tracking updates may appear intermittently, so several days without new scans is normal.

Customs and duties

Prices listed on our website do not include import duties, VAT or other customs charges imposed by the destination country. The amount is determined by the authorities of your country and must be paid by the recipient.

Import rules change often, and the rules for parcels entering the United States and the European Union have changed substantially in recent years. If the amount matters to you, check the current thresholds for your country before you order.

We declare the real value and the real contents of every shipment. We will not mark an order as a gift or write a lower value on the form. It is the one shipping request we always turn down, because a false declaration puts your parcel at risk of seizure and puts you on the wrong side of your own customs service.

For questions regarding a specific order, contact us at [email protected] and include your order number in the subject line.

Receiving your order

If the carrier allows it, open and inspect the package in the courier’s presence. If the packaging is damaged, make sure the damage is noted on the delivery paperwork before signing. This notation serves as the basis for filing a claim with the carrier. If you discover damage later, send us photos of the packaging, shipping labels and the product itself within 48 hours.

Delivery address

We ship strictly to the delivery address provided at checkout. Please double-check your postal code, apartment or unit number and phone number before confirming your order, because the courier calls that number on arrival. If you spot a mistake, write to us straight away. We can change the address while the order is still with us, but not once the parcel is with the carrier.